Frequently asked questions

We built Care Never Sleeps on a simple promise: to provide families with absolute peace of mind through affordable, high-quality care that stays vigilant, compassionate, and professional around the clock.

Opening Hours

Monday – Friday (8am to 5pm)
Sunday – Closed

Frequently Asked Questions | Care Never Sleeps

Is Care Never Sleeps fully regulated in the UK?

Yes, Care Never Sleeps is fully inspected and rated “Good” by the Care Quality Commission (CQC), ensuring complete compliance with national safety and quality standards.

Every carer undergoes a rigorous vetting process, including an Enhanced DBS (Disclosure and Barring Service) check, comprehensive background checks, and full professional reference verification.

Our staff complete mandatory UK care certificate training, moving & handling, medication management, and specialised condition-led modules like dementia and palliative care.

Care Services & Operations

Domiciliary care involves scheduled visiting care calls throughout the day, while Live-In care provides a dedicated, 24/7 carer residing in your home to support round-the-clock routines.

Yes, we live up to our name by offering both waking nights and sleep-in support options to ensure your loved one is never left vulnerable at any hour.

Absolutely. Our experienced team delivers bespoke, condition-led plans tailored specifically for advanced dementia care, post-hospital stroke recovery, and palliative support.

Assessments & Fees

We can arrange a free professional care assessment within 24 to 48 hours, allowing us to build a tailored support plan and safely introduce a carer immediately.

Yes, our care plans are entirely flexible. We work closely with families to dynamically adjust visiting hours or scale care types as your family’s care needs evolve.

Our charges are transparent and highly competitive, designed to provide affordable, premium-tier care without compromising on quality or safety. Because every family’s needs are unique, we offer tailored rates based on your free assessment, ensuring you only pay for the exact level of professional support your loved one requires.

Explore
Drag