Effective Date: June 2026
Website: [https://careneversleeps.com](https://careneversleeps.com)
At Care Never Sleeps, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, enquire about our premium care services, or interact with our care management team.
Care Never Sleeps operates as an independent, boutique care service provider. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the Data Controller for the personal information collected through this website and our operational sequences.
If you have any questions about this Privacy Policy or our data protection practices, please contact us:
Email: info@careneversleeps.com
Telephone: 0115 795 0616
We may collect and process the following categories of personal data depending on your interaction with us:
Identity & Contact Data: Your full name, email address, telephone number, and postal address when you fill out an online enquiry form, book a care assessment, or contact us directly.
Health & Care Data (Special Category Data): If you are enquiring about care services for yourself or a family member, you may choose to provide information regarding health requirements, medical conditions, and specific care needs so we can accurately evaluate your enquiry.
Technical & Usage Data: Your internet protocol (IP) address, browser type, time zone setting, operating system, and information about how you navigate and interact with our website pages.
We will only use your personal data when the law allows us to. Most commonly, we use your data for the following purposes:
To Respond to Enquiries: To process and answer your requests regarding our premium care services, scheduling, and custom support plans.
To Arrange Care Assessments: To schedule and prepare for a comprehensive care assessment for your loved one.
To Align with Regulatory Standards: To maintain rigorous compliance frameworks, security protocols, and auditing records that align with Care Quality Commission (CQC) national benchmarks.
Website Optimization: To analyze performance and user metrics to ensure our digital experience remains flawless and accessible for families looking for support.
Because the data we hold is yours, you possess comprehensive rights under UK data protection laws regarding how your personal information is processed:
Right to Access: You have the right to request a copy of all the personal data we hold about you.
Correction Right: If you believe any information we hold about you is incorrect, incomplete, or out of date, you have the right to request that we update it.
Right to be Forgotten (Erasure): You can ask us to delete your personal data where it is no longer necessary for the purposes it was collected, or where you withdraw your consent. Please note: Data we are legally or regulatory obligated to retain for clinical safety and care logging cannot be deleted and must be kept in accordance with UK care laws.
Right to Restrict Processing: You have the right to restrict our use of your data in specific scenarios, such as when you want us to establish its absolute accuracy or if you need us to hold it for legal claims.
Right of Objection: You have the right to object to us processing your personal data for direct marketing, profiling, or where we are relying on a legitimate interest if there is something about your situation that makes you feel it impacts your fundamental freedoms.
Right of Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format to transfer to another provider.
Automated Decision-Making: We do not use or rely on any automated decision-making or algorithmic profiling systems without human intervention.
To exercise any of these rights, please submit your request in writing to our team at info@careneversleeps.com.
We implement strict operational security measures to prevent your personal data from being accidentally lost, altered, disclosed, or accessed without authorization. Access to any health or identity data is strictly restricted to authorized care managers and coordinators who have a legitimate business need to know. Furthermore, our internal infrastructure enforces absolute security, matching the rigorous standard of our Enhanced DBS-vetted staffing networks.
If you have any concerns or complaints about how we handle your personal data, we ask that you contact us directly so we can resolve the matter immediately. However, you always have the absolute right to lodge a formal complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.
Website: [https://ico.org.uk/concerns/](https://ico.org.uk/concerns/)
ICO Helpline: 0303 123 1113